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Getting started Devices & hardware Content & playlists Menu boards IPTV Advertising Billing & admin Troubleshooting

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Getting started

Create your account, add a screen, and publish your first playlist in minutes.
🖥️

Devices & hardware

Android/Google TV, Fire TV, Samsung Tizen, LG webOS, BrightSign, Tripleplay, Screen Stick.
🎞️

Content & playlists

Images, video, layout tips, dayparts, emergency overrides, and brand consistency.
🍔

Menu boards

Connect POS, map items, schedule breakfast/lunch/dinner, rotate promos.
📺

IPTV control & preview

Web remote, channel lists, live previews, alerts, and uptime best practices.
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Advertising

Targeting, pacing, proof-of-play, QR tracking, and rate cards.
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Troubleshooting

Offline screens, sleeping devices, media not playing, and sync delays.
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Billing & admin

Plans, invoices, roles & permissions, SSO, and audit trails.
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Developer

Webhooks, data feeds, and embedding live views in internal portals.

Getting started

Create your first screen
  1. Sign in at app.signa.tv and choose Add Screen.
  2. Install the app on your device (Android/Google/Fire TV guide).
  3. Pair using the on-screen code, name your screen, and assign a playlist.
Publish your first playlist
  1. Create a new playlist and add images/videos (1080p or 4K recommended).
  2. Set durations or dayparting (e.g., 7–11am breakfast, 11am–3pm lunch).
  3. Click Publish — players update within seconds.

Devices & hardware

Supported devices
Best practices
  • Disable screensaver and sleep; enable auto-start after power loss.
  • Use wired Ethernet where possible; otherwise 5GHz Wi-Fi.
  • Mount displays in well-ventilated spaces; use commercial panels for 24/7.

Content & playlists

Creative specs
  • 1920×1080 (FHD) or 3840×2160 (4K), 16:9
  • Images: JPG/PNG (≤8MB)
  • Video: MP4/H.264 (≤20s recommended)
  • Keep critical text ≥48px for 10ft readability
Scheduling & overrides
  • Dayparts: breakfast/lunch/dinner menus
  • Timed promos and event takeovers
  • Emergency override for urgent notices

IPTV control & live preview

What you can do
  • Switch channels with the web remote
  • Build channel playlists per zone
  • See HD live preview for any screen

IPTV guide

Reliability tips
  • Use wired Ethernet for IPTV endpoints
  • Enable stream-down alerts
  • Stage content backups for events

Advertising

Campaign setup
  • Target by venue/zone/daypart
  • Set pacing: SOV, impressions, frequency caps
  • Proof-of-play with thumbnails, CSV/PDF export

Advertising guide

Attribution
  • QR codes with UTM parameters
  • Scan heatmaps by venue/daypart
  • Webhook to CRM for leads

Billing & admin

Account & access
  • SSO, roles (Admin/Editor/Viewer)
  • Audit logs & approvals
  • Org-level branding & defaults
Billing
  • View invoices and payment methods
  • Choose plans per location/screen
  • Export usage summaries

Troubleshooting

Common fixes
  • Screen sleeping: disable Screen Saver & Sleep; use stay-awake while plugged in
  • Media won’t play: re-encode H.264/AAC, ≤20s videos
  • Slow updates: check network; player pulls changes within seconds
Device commands (ADB)
adb shell settings put global stay_on_while_plugged_in 3
adb shell dumpsys deviceidle whitelist +PACKAGE_ID
adb shell pm grant PACKAGE_ID android.permission.SYSTEM_ALERT_WINDOW

FAQ

Do I need special displays?
No—Signa runs on common media players (Android/Google/Fire TV) and SoC displays (Samsung Tizen, LG webOS). Commercial panels are recommended for 16+ hours/day.
How fast do changes go live?
Typically within a few seconds. Players maintain a local cache so content continues even during brief outages.
Can I mix ads with house content?
Yes—use share-of-voice to reserve house slots and rotate sponsored creatives in the remaining inventory.
How do emergency alerts work?
Create an override message/playlist and trigger it from the dashboard. Overrides pre-empt scheduled content until cleared.

System status & release notes

Live status

Check uptime and incident history.

Open status page
What’s new
  • IPTV live preview improvements
  • Advertising proof-of-play sharing links
  • Menu board POS mapping UX updates

Still need help?

💬

Chat with support

Weekdays 9am–6pm ET. We’ll collect logs and links automatically when possible.

Start a conversation
📧

Email us

Describe the issue, device model, and a screen link if available.

Send an email
🧪

Book onboarding

We’ll help you connect POS, publish screens, and set best practices.

Book a session